Company Confidential

Position Purpose:
  • This position is on the Voice Technology Services Design/Build team.  Primary focus will be on Cisco PBX and Aspect call center technologies.
  • Works with Domain Architect and Project Lead on design and implementation of enterprise wide voice, PBX, and call center architecture projects.
  • Uses knowledge of Telecommunications systems and voice/data technology to design and install internal and external SIP voice networks. Assists with the completion of large-scale telecom engineering projects. Assists with engineering research and design.  Creates and maintains project implementation schedules.
  • Configures and deploys telecom equipment in accordance with project implementation plan.  Performs activities required for timely completion of projects to meet business needs.
  • Completes and publishes documentation as related to specific projects for operational handoff to the Voice Technology Services Delivery team for ongoing support and operational performance.
  • Consults with the Voice Technology Services Delivery team on Tier III/Tier IV support issues as needed.
  • Bachelor’s Degree or equivalent.
  • 3+ years of related experience.
  • Knowledge of commonly-used concepts, practices, and procedures within a particular field.
  • Extensive experience with Cisco PBX required
  • Experience with Aspect Call Center platforms preferred
  • Experience implementing advanced VoIP technologies (i.e. SIP, CTI) required.
  • Experience supporting Telephony applications (ex. IVR, Call Recording).
  • Experience with the design and implementation of enterprise wide telephony projects, including core infrastructure HW/SW and disaster recovery.
  • Ability to provide technical support to team members. Experience troubleshooting advanced telephony problems including issues that require interfacing with vendor engineers.
  • Advanced experience publishing professional documentation as related to specific telecom projects. Experience developing standard documents for diagnosing and testing telecom and network related issues.
  • Advanced understanding of Linux and Windows systems.
  • Experience supporting multi-vendor technology solutions.
  • Experience in the healthcare industry preferred.
  • Experience with Avaya PBX and Call Center platforms is a plus
  • National Agency Check Certification or Secret Clearance a plus

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