Project Engineer

Project Engineer / Managed Services

Job Summary
The Project Engineer helps design and implement proposed technology projects. Their goal is to deliver projects on time and on budget while being as transparent to the Client as possible. All projects will be thoroughly documented and upon completion they will perform a knowledge transfer to internal staff.

This person has a past history of successful implementations and has the ability to quickly learn new technologies through the use of self-study materials and intuition.

Job Responsibilities
Technical resource for Design Desk (the process by which we research a solution, it’s impact on the Client’s business, the required materials, and the time in which it will take to complete the implementation)
Execution and conclusion of projects on-time and on-budget
Works closely with Clients assigned vCIO and NetAdmin to understand project requirements and deliverables
Conducts a knowledge transfer to internal and external resources upon project completion (verbally and through comprehensive documentation)
Escalation contact for the Dispatcher and Service Desk
Communication with the Service Manager with regards to events and changes transpiring at Client sites
Any other assigned duties

Key Characteristics
Actively mentors other Engineers
Receives positive Client feedback, considered responsive, reliable, knowledgeable, and diligent
Receives positive internal staff feedback, considered responsive, reliable, knowledgeable, and diligent
Projects are installed on time and on budget
Documentation is detailed and knowledge transfer is thorough
High Billable Hours / Utilization
Ability to provide accurate time estimates for how long a task will take
Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution (i.e. — Susie can’t print)

Qualifications / Knowledge Required
Server Operating Systems
Required: Windows
Installation, configuration and troubleshooting
Configure file, print and remote access services
Administration, including add/remove users and groups, configure NTFS file permissions, check event logs, configure and restore from backup
Enterprise E-mail
Required: Exchange Server
Installation, configuration and troubleshooting
Administration of enterprise e-mail application, including add/remove users and group, name changes, forward mail to other accounts, and add aliases. Replication and Clustering a plus.
Workstation
Required: Windows
Troubleshooting and configuration
Installation, configuration, troubleshooting and customization of Microsoft Office Suite applications
Solid understanding of and ability to troubleshoot and test workstation hardware including video cards, NICs, sound cards, and hard drives
Datacenter Technologies (Clustering/HA a plus)
Working Knowledge of Hyper-V and VMware
Working Knowledge of SQL
Working Knowledge of Exchange
Working Knowledge of Enterprise Backup Systems
Working Knowledge of Citrix Technologies

Infrastructure
Working Knowledge of Firewall Technologies – Cisco ASA, Cisco Meraki, Dell SonicWALL, WatchGuard, Juniper
Working Knowledge of SAN architecture (iSCSI and/or Fiber Channel)
Working Knowledge of Wireless Technologies
Working Knowledge of Switches (VLAN, SNMP, STP)
Other Preferred Technical Knowledge
Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity
Experience with and understanding of routers and firewalls
Experience and understanding of Terminal Services & Citrix
Understanding of relationship between switches, patch panels, and connecting nodes to a network
Understanding of network services such as DNS and DHCP
Understanding of High Availability / Load Balancing solutions

Other Considerations
Regular and timely completion of Minimum Documentation Standards for each client
On-going self-training to preserve professional viability is a must
The ability to regularly score 10’s on the Quality Assurance survey
Execution and conclusion of projects on-time and/or successful management of client expectations when targets cannot be met
Ability to communicate with client at all levels from IT personnel to CxO’s and to understand business issues in context of IT issues
Takes ownership of tasks and follows through to ensure complete resolution
Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
Ability to pay close attention to detail while performing technically detailed tasks
Ability to deal effectively with stressful situations
Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
Ability to provide accurate time estimates for how long a task will take
Understands that the success of individuals is measured by the success of their teams
Ability to quickly learn new technologies through the use of self-study materials and intuition
Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution (i.e. — Susie can’t print)
Enjoys sharing information, supporting others, and working on a team to achieve team goals

Credentials and Experience:
Engineer with minimum four years’ production hands on experience (two for Support Engineer)
Minimum 4 years’ production experience – Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support
Minimum 4 years’ production experience – Switching/VLAN/Routing/Firewall Support
Minimum 4 years’ production experience – Server Hardware Technologies (CPU/RAID/RAM/NICs) Support
Minimum 4 years’ production experience – Data Backup and Recovery Support, Corporate Antivirus Solutions, VPN Connectivity Support
Have multiple certifications, high skill level. The following certifications are preferred: MCSA/MCITP, CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network+