Network Engineer

The Network Engineer will be responsible for growth, maintenance, optimization, documentation, and troubleshooting the company’s converged voice and data network issues to resolution and maintaining a high level of customer satisfaction. This includes all aspects of the company’s IP Network Topology and Backbone Infrastructure on a 24/7/365 basis.

This is a hands-on position that includes ensuring network reliability, optimal network performance, network redundancies, monitoring network performance in addition to performing network maintenance and upgrades.

In addition, capacity management, network administration, advanced troubleshooting and problem resolution are key accountabilities for this position. Ideal candidate must be a self-starter with the ability to multi-task projects, be an excellent problem solver and lead end to end technical projects to completion, sometimes in areas that are new with little prior experience.

Essential Duties and Responsibilities:

Responsible for the operation, implementation, and maintenance of an existing Multi Service Operator (MSO) provider network. This is a carrier grade, high availability (HA) network designed to meet 99.999% (five nines) reliability.
Responsible for managing and supporting the IP network infrastructure, voice infrastructure, transport infrastructure and ensuring continuous functionality, network security, reliability, scalability and optimization of network resources.
Duties include network trouble resolution, capacity planning, implementing ongoing network architecture improvements in an MSO/carrier environment, and making internal technology recommendations to management.
Work on a team performing new customer activations including the customer network architecture design and integration into the existing network.
Demonstrate the ability to translate business requirements into technical requirements and to anticipate end-to-end network infrastructure needs.
Prepares and maintains documentation of network architecture, topology and network configurations.
Provides oversight to maintenance activities for transport, IP/MPLS Network, voice and infrastructure.
Performs analysis of Telecommunications and Network needs and contributes to design of telecom and network architecture, integration and installation.
Creates system optimization/performance plan to identify root cause analysis after system failures and initiate recovery plan.
Monitors and manages network capacity across the full IP/MPLS and transport network.
Manages the company’s IPV4 and IPV6 address space.
Work internally and externally with Engineering support team(s) and/or partners as part of a networking consultancy in order to solve problems or create new architectures or customer solutions.
Serve as support level for resolving issues escalated from NOC Technicians, headend technicians and managers and all needing technical support for the IP/MPLS and transport network
Works closely and in collaboration with the technical teams including headend, network operations, and information technology to form cohesive synergy delivering quality services.
Support and mentors Technical Support Representatives, CSC Technicians and NOC Technicians.
Develop, maintain and document processes and procedures for troubleshooting issues.
Provide on-call rotation support for NOC and will require maintenance windows to implement change.
Serves as out of hours expertise for all network items.
Must be able to work after hours and weekends. Remain in service during outages until resolved.
Must be able to work emergency schedules during natural disasters, network outages, and respond to the needs of a 24/7/365 essential service provider operations.

POSITION REQUIREMENTS
5 years related experience in troubleshooting and repairing network and telecommunications equipment in a service provider network.
Bachelor’s degree preferred.
CCNA/CCNP or JNCIA/JNCD preferred.
Experience with IP sub-netting, MPLS, OSPF, ISIS, VPLS, and BGP routing protocols.
Experience with Cisco IOS Command Line configuration. Juniper and Brocade a plus.
Experience with Carrier Metro Ethernet Switching, VLAN’s, L2 VPN’s, 802.1q trunking, Q-in-Q-VLAN stacking.
Experience with DWDM or CWDM technologies.
Experience with troubleshooting IAD’s, DS3, DS1, E&M, Wink Start T1, PRI, FXS, and SS7 circuits.
Experience with troubleshooting VOIP technologies, CODEC, SIP-Trunks.
Experience with troubleshooting Class 5 Softswitch and Session Border Controllers.
Experience with all phases of voice telecommunications from circuit design through advanced switching translations and network architecture.
Understanding of DNS/BIND, DHCP, RWHOIS and ICMP.
Experience with maintaining and implementing network security.
Ability to multitask projects and document it in a knowledge base.
Ability to monitor, meet, or exceed company SLA targets.
Excellent communication skills both written and verbal.
Travel with overnight stay may be required.
Flexible work hours required i.e. shift work and/or after hours (maintenance window). Must be able to respond to the needs of a 24/7/365 operation
Previous experience with Adtran OPTI-6100, Total Access series IAD’s, Ciena 6500/6100 series, Fujitsu 4500, 4100ES, 4500 or 7420 a plus.
Previous experience with SONET/SDH and mapping of DS1, DS3, OC3, OC12, OC48 and OC192 circuits necessary.
Must have a valid driver’s license and clean driving record.
Must be able to pass criminal background check and drug test.