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  • This role is primarily focused on providing first touch resolution on issues coming into the IT Help Desk through direct phone calls and/or the web-based IT support web portal.
  • Primary focus is to provide first call/touch technical assistance, support and troubleshooting to internal staff in the use of the various corporate applications and in-house developed applications.
  • Provide technical support to resolve software, hardware, and other related IT issues.
  • Provide customer service and end-user assistance at the work station, docking station, or other IT assets and resolve any hardware or software issues that may be present.
  • Complete and/or resolve the moving/relocation of IT assets and resolve any issues that may result due to a relocation, change or deletion of IT assets such as printers, scanners, and other peripherals.

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