Help Desk Specialist

Requirements

• This role is primarily focused on providing first touch resolution on issues coming into the IT Help Desk through direct phone calls and/or the web-based IT support web portal.
• Primary focus is to provide first call/touch technical assistance, support and troubleshooting to internal staff in the use of the various corporate applications and in-house developed applications.
• Provide technical support to resolve software, hardware, and other related IT issues.
• Provide customer service and end-user assistance at the work station, docking station, or other IT assets and resolve any hardware or software issues that may be present.
• Complete and/or resolve the moving/relocation of IT assets and resolve any issues that may result due to a relocation, change or deletion of IT assets such as printers, scanners, and other peripherals.