Desktop Support Specialist

Requirements

• Seeking a Desktop Support Specialist to provide technical support for desktop computers, applications and related technology.
• Takes ownership of technical issues and works with a sense of urgency to resolve incidents and problems.
• Provide staff with support on all desktop, laptop, software and peripheral equipment issues.
• Perform desk-side support, including installing and upgrading software, installing hardware and configuring systems and applications.
• Troubleshoot hardware and software problems by performing a variety of diagnostic procedures to identify appropriate corrective measures.
• Troubleshoot and repair desktop computers to ensure they interconnect with multiple systems including network drives, email server and all business productivity applications.
• Provide support for mobile technologies including iPhone, iPad, Android, etc.
• Accurately record, track, and document requests utilizing ticket tracking system.
• Collaborate and troubleshoot with vendor support contacts to resolve technical problems.
• Support telephone system, video conference, and A/V needs for team members.
• Makes recommendations to management regarding technology specifications and purchases.
• Track and maintain IT assets including computers, monitors, phones, peripherals, etc.